Communication in Health & Social Care Essay

1. Understand why good talk is important in the work setting1.1 Identify the different reasons good deal beamTo draw out bespeaks to appropriate ideas and information to reassure to express feelings to build relationships interact to ask questions to sh ar experiences People communicate in order to set and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to sh atomic number 18 opinions, knowledge, feelings, emotions, to give encouragement and show others they atomic number 18 valued.see more pile from different backgrounds conversation is an innate tool a negociater can put on to meet the affects of those they ar fright for. It is a basic want of my job role to communicate with singulars and their families, other members of staff on a daily basis. Communicating with other staff members construes effective team work and continuity of caveat. It in addition ensures both wellness and safety issues are recognised and reported. All carers attend hand over at the beginning of apiece shift and as well complete conversation books after attending an individual, thereby keeping other staff informed and aware of current situations in spite of appearance the work countersink.Individuals communicate with carers to express their unavoidablenesss and preferences and to ensure they are met. As a carer I would discuss the options and pickaxes available to the individual to every last(predicate)ow them an informed choice regards their care.1.2 inform how discourse affects relationships in the work settingEffective communication is more than just talking, and is essential for the well- creation of the individuals you care for. It includes body dustup, gestures, facial expressions, positioning and appearance. It is important to be aware of non-verbal communication when interacting with individuals at work.Communication is a fundamental relationship-building skill in the work place. If large number dont communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, centripetal questions, calm tone of voice. These help bring people together because they are behaviours that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.2. Be able to meet the communication and language needs, wishes and preferences of individuals2.2 Describe the cistrons to consider when promoting effective communication It is im viable to do without communication in health and social care, we eat many reasons to communicate and it is essential communication is done effectively without misunderstanding others or being misunderstood. We communicate withPatients, residents, clients, Health care professionals, Managers and supervisors, Family and friends. Factors to consider that most communication is non-verbal, that information mustiness be factual and concise and not be littered with own(prenominal) opinions (and documented in the same manner). Documented care should be dated, measure and signed. This last point is particularly important when maintaining medication records).There are many other factors to consider when promoting effective communication such as environment is the location correct, it is noisy, do you need privacy, is the communication able to fall down freely whilst doing a task or is a formal place required. proximity the better you know a soulfulness the closer you provide be and sharing information is easier closeness can encourage effective communication. Do you need to reposition yourself or say chairs around you to ensure you use up effective use of the space around you so it is not a barrier to communication. body positioning/body language do you need to lean towards the individual to encoura ge communication and show them you are interested but going too close can be invading someones space.Standing directly in front of someone whitethorn be envisioned as being too direct. Body language needs to be considered arms pass over can be perceived as defensive and not open to communication. Standing over a person whitethorn also search intimidating do you need to kneel down onto someones level. touch A light touch on a persons arm or hand can communicate caring and understanding, but sometimes touch can feel intrusive, even threatening. involve is a safeguarding issue and you must never impose yourself physically on a vulnerable adult.You also need to consider the method of communication and what is the best way for effective communication such as scripted (emails, texts, letters, reports etc), verbal (face to face or over telephone).You will also need to consider cultural differences when promoting effective communication. Acknowledging and responding to the cultura l aspects of a persons identity and care needs are strategies that are likely to upgrade communication. Avoid general assumptions that beliefs about issues such as diet, personal care practices, sleeping arrangements and health are shared by all function users.Another factor is language differences Language is a central characteristic of any communication process. There is often an assumption in care settings that the language of the dominant culture should be used, which in most cases is English. Where care professionals are involved, this may also include use of technical health or social care jargon. Avoid using jargon where possible as it can confuse service users who are unfamiliar with the specializer terms.Physical difficulties influence the way individuals are able to communicate. This is another factor to consider. You need to be sensitive to the specific needs of individuals so communication is facilitated from the start. For example, if a person has difficulty enuncia ting (speaking clearly) following a stroke, allow adequate time for a conversation to take place, check frequently that you are receiving their message correctly and reassure the person that they dont need to rush.You also need to fact in those people with auditory sense difficulties or those who are visually impaired. You need to consider whether the persons hearing aid is in and working, speaking clearly and concisely, ensure you speak directly to the persons face or in front of them. hold facial expressions to aid understanding. With visually impaired ensure you introduce that you are there before launching into a conversation, use light touches on the body to let someone know you are there and make sure clearly end a conversation and let the person know if you are leaving. 3. Be able to overcome barriers to communication3.1 Explain how people from different background may use and/or interpret communication methods in different waysDiversity is something to be observe howeve r everyone being different can cause issues with communication. We are all different and interpret information in different ways so we need to ensure we consider peoples differences when communicating.Cultural differences can mean people interpret communication differently. What is acceptable in one culture may not be in another e.g. a handshake between a man and woman may not be allowed, addressing the frigid sex may not be allowed, personal care of the mated sex may not be allowed.People may also not be competent in communicating effectively they may not have had a formal education or have special educational needs therefore it is important to consider how that individual can interpret information and in turn communicate themselves.In simple terms a persons personality also affects how they communicate and respond to communication. A quiet introverted person may not be heard about a loud forthcoming person. Also that person may not be able to keep going information in a room that is full of loud, noisy people. also a person who likes noise and a room full of call in may not prefer a quiet environment and could tilt off.